COVID-19 Protocols

Hello Bella Vista Community!

I hope you have been able to keep your visual perception well during the last few weeks. We miss you all and look forward to caring for your eye health again soon. You may have heard the Governor’s address on Monday to re-open Texas. We at Bella Vista Eyecare are longing for the day to see you, our patients, again, and we are hard at work making plans to do that safely. In order to give us time to implement these safeguards, we will begin to see patients for all appointment types beginning Monday, May 11. This does not mean everyone should schedule an appointment during this time. We still want to caution those who fall in to a high-risk category to consider postponing routine care. As always, all urgencies and emergencies will be cared for promptly. If you are unsure if you should come in, or if you are high-risk, or if your eye concern is routine vs. urgent, please call our office and someone will be able to guide you.

For now, things will look a little different when you come in to see us. I want to share with you some of the ways we are taking steps to protect you and our office family, and give you an idea of what to expect.

1) Appointments will be spread out to allow for social distancing, to eliminate patient-to-patient interaction, and to give us time to disinfect.

2) We will ask that you come alone to your appointment to decrease the number of people in the office and limit exposure. One parent or guardian may accompany minor children.

3) As always, equipment, and other touch points will be disinfected before and after each patient. To further this, we will take time to disinfect all surfaces in the exam rooms, pre-test area and optical after each patient leaves the building. And each frame that was touched during your optical visit will be sanitized.

4) Our team will look a little different. We will be wearing masks and will be screened with temperature and symptom checks before beginning work each day.

5) We will need you to wear a mask (or other face covering) while inside our office as well.

6) We will screen all patients with temperature checks and questionnaires upon entry.

7) Where applicable, virtual telehealth visits will be utilized.

8) After your appointment is scheduled you will receive a secure email consent forms and history forms to be sent back to our office, so there will be no need to “check-in” at the front desk.

9) One of us will call you the day before to confirm your appointment and take a brief history over the phone. This will minimize the amount of face-to-face time in the exam room.

10) If you need to see Tony in the optical for adjustments or to purchase glasses, we will ask you to schedule an appointment in order to limit the amount of people in the office.

11) If you need to pick-up glasses, contact lenses, or purchase treatment products for OSD, you can call ahead and those items can be brought to you, curbside.

Thank you for your understanding in all of this! We cannot wait to see you again! Praying for peace, health and provision for you all!

– Dr. Eickhoff